Returns and Cancellations
You must return the products to the following address:
Helpful Clothing Company Ltd.
The Atrium Business Centre
North Caldeen Road
Lanarkshire ML5 4EF
We recommend that you obtain proof of posting.
Once we have received all of the products which have been delivered to you, in the same condition that they were received, and unworn, we will reimburse you of the price of the order.
This is not intended to be a full statement of all of your rights under the Regulations. Full details of your rights under the Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
Returns – Your Statutory Rights
In addition to your right to cancel, you may also return the products delivered to you, if they are not of satisfactory quality, fit for purpose or as described. If you do so within 14 days of delivery, you may exercise the statutory right to a refund. Our goodwill returns policy allows you to return items within 30 days of receipt.
After the thirty day period, but within six months of the date of delivery, you are entitled to a repair or replacement or where that is not possible, or the repair/ replacement does not resolve the fault, a refund. After six months of the date of delivery, similar rights exist, but only if you can prove that the fault was present at the point of delivery.
Changes to your Order
Any changes to your order must be notified to us in writing and before the order is dispatched for delivery. We reserve the right to refuse to agree to any changes to your order after it has been accepted, or if the change is accepted, to increase the price by a reasonable amount to reflect any higher price that the new or varied product(s) is/are normally sold by us.